Customer Comments
I was excited to see that Bunn had a new brew technique and was in the market to replace my old Mr. Coffee unit. I preordered the Bunn HT and got it on December 30, 2010. Initially, I thought that the Bunn HT made a good cup of coffee and was easy on the eyes, easy for set up, and easy for clean up. However, on January 17, 2011, my coffee maker quit heating water and I did not get my morning coffee which upset everyone in the household! I contacted Bunn and they sent me out a new unit and asked me to ship the broken one back to them. In 2 days, I received the new unit and peace was restored to the family. Then, on February 1, the same problem occured - no heating of the water!! I contacted Bunn and told them of my unhappiness and asked if they were experiencing a rash of failures. They said that they had only had a few but for one person to have 2 failures in month is completely unacceptable! Although I like the unit, I could not recommend this to anyone as long as it continues to go belly-up in such a short amount of time. I could understand one failure, but two??????????? BTW - I use filtered water for the coffee maker so it shouldn't need cleaning in less than 2 weeks. Not impressed with the reliability and durability of the product. UPDATE-March 26, 2011!! Woke up this morning after a terrible nights rest and pressed the button on my 2nd replacement machine and ............ nothing!! It indicated that it was heating the water but no heat, no gurgling, no nothing! This is the third failure that I have had with the Bunn HT Brewer and I am at my wits (what's left of them) end. I am struggling to believe that a company like Bunn can't build a reliable machine. Maybe I'll just get a stove top percolator!

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